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The New Homes Group

If you would like to get in touch, please call New Homes Mortgage Helpline 01206 715415 or Part Exchange 01206 716000. For all new business enquiries and to hear about how we can help you to make a difference please contact:

Mortgages: Terry Higgins, Mortgage Services Director - 07903 730177.
Part Exchange / Assisted Move: Jason Gray, Business Development Director - 07801 667485.

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The New Homes Group

Head Office

Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS

New Homes Mortgage Helpline

Head Office

Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS

t: 01206 715415

e: info@nhmh.co.uk

Get directions

Part Exchange

Head Office

Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS

t: 01206 716000

e: info@tnhg.co.uk

Get directions

Assisted Move

Head Office

Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS

t: 01206 716000

e: info@tnhg.co.uk

Get directions

Stan Collins & Co

Stirling Office

3 Wellgreen Lane
Stirling, FK8 2BS

t: 01786 451234

e: stan@stancollins.com

Get directions

TORC24

Berkhamsted Office

Orbital House
Park View Road
Berkhamsted
Herts, HP4 3EY

t: 01442 860700

e: info@torc24.co.uk

Get directions

IMH

Peterborough Office

Eaglethorpe Barns
Eaglethorpe
Peterborough
PE8 6TJ

t: 01832 281717

e: info@IMHelpline.co.uk

Get directions

The New Homes Group

Finance & Accounts
e: acountsteam@tnhg.co.uk

Registered in England, no. 159296. Spaull Limited

For all media enquiries please contact Gaynor Hookings Group Marketing Director gaynor.hookings@tnhg.co.uk or Paul Arnold Group Operations Director paul.arnold@tnhg.co.uk

For training and monitoring purposes all calls are recorded

For Mortgages   TNHG Customer Complaints Procedure

For Residential Sales   TNHG PX Customer Complaints Procedure

 

Our Complaints Procedure

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4567

Under EU regulation, from 15th February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: CustomerRelations@tnhg.co.uk

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