There are a few ways to get in touch with us:
New Homes Mortgage Helpline: 01206 715415
For new business enquiries, please contact Stacy Dornan, National Account Director – 07931 847522
Part Exchange: 01206 716000
Housebuilders looking to partner with TNHG and discuss using our Assisted Move & Part Exchange Services should contact Jason Gray, Business Development Director – 07801 667485
For all Estate Agent queries or invoices, please contact estateagentinvoices@tnhg.co.ukÂ
The New Homes Group
Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS
New Homes Mortgage Helpline
Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS
Part Exchange
Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS
Assisted Move
Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS
New Homes Mortgage Scotland
Unit 10
Stirling Business Centre
Wellgreen
Stirling
FK8 2DZ
TORC24
Orbital House
Park View Road
Berkhamsted
Herts, HP4 3EY
IMH
Eaglethorpe Barns
Eaglethorpe
Peterborough
PE8 6TJ
The New Homes Group
For all media enquiries please contact Gaynor Fisher Group Marketing Director gaynor.fisher@tnhg.co.uk or Paul Arnold Group Operations Director paul.arnold@tnhg.co.uk
For training and monitoring purposes all calls are recorded
Our Complaints Procedure
For Mortgages  TNHG Customer Complaints Procedure
For Residential Sales  TNHG PX Customer Complaints Procedure
If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Phone: 0800 023 4567
http://www.financial-ombudsman.org.uk/
Under EU regulation, from 15th February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: CustomerRelations@tnhg.co.uk
Talking to us is easy.
The New Homes Group is a trading name of The New Homes Group Limited which is registered in England and Wales under company number 2509770, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05. For activities relating to regulated mortgages and non-investment insurance contracts, The New Homes Group Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221.
Location
Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS
