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Helpline Promotions

18 January 2018

I am delighted to announce with effect from 1stFebruary, Vicky Grove and James Fowler will commence new roles as Helpline Team Leaders within New Homes Mortgage Helpline.

These two newly created roles have been designed to develop closer assistance to the Helpline Team whilst promoting a competitive environment amongst the department.

Vicky Grove

Vicky has been with the company for eight years and is currently developing the Helpline team in her current role as Helpline Training Manager. These skills will prove invaluable to her future success.

James steps up from his position as Mortgage Helpline Adviser after 3 successful years in the Helpline Team. James brings with him a proven track record in hitting targets and a strong understanding of lending criteria.

James Fowler

I am sure you will all join me in congratulating Vicky and James on their well-deserved promotions and wish them  both every success.


Senior Helpline Advisers

It gives me great pleasure to announce the Helpline will now include the role of Senior Helpline Adviser.

The aim of this new position is to highlight those individuals on the team who demonstrate the highest competencies and go above and beyond.

Reporting directly into the Team Leaders, the opportunity to develop into these Senior Helpline Adviser positions will be offered to our most experienced and high performing Helpliner’s.

Our first Senior Helpline Advisers of the New Year will be Karen Rozier, Thomas Jones, Jack Over, Philippa Roache, Daisy Gallacher and Daniel Reader.

These are the first of what I hope will be many promotions within the Helpline team this coming year.

Please join me in congratulating these individuals on these well-deserved promotions and wish them all every success.


Terry Higgins, Managing Director.

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