Feedback

Amy McLaren has been absolutely amazing , so helpful and we couldn’t have asked for anyone better to deal with . Amy made the process that bit easier for us and helped us along the way with our 1st purchase. Amy 100% went above and beyond to help us and cant thank her enough. Thanks again

We have just finished the exchange process on our new build. Claire contacted us soon after reserving and has been our knight in shining armor throughout. Various issues came up with buyers, time scales and their mortgage which Claire got on top of incredibly promptly and helped get us over the line.

I genuinely don’t think we would have got to this point without her and she has been the linchpin holding it all together,

Cannot thank you enough!

I have worked with the team at The New Homes Group for more than 10 years and in that time I can honestly say they are part of our success.

They truly do play an integral part of our business, very much supporting us all the way.  We have a had a number of major changes within the group in the last two years, including a restructure, a rebrand and a pandemic but even with these challenges I cannot thank The New Homes Group enough for all their help.

2021 brings more challenges, but working together as a team we know we can continue to rely on the team to ensure we maximise every opportunity, timing is crucial.

Eventhough we have a National Part Exchange Team, we have found this works for us and certainly enables us to focus on the areas we need to, allowing The New Homes Group to manage everything else on our behalf.

My experience with The New Homes group was brilliant! Tom specifically was amazing he constantly kept us updated with everything we needed to know. Or even just to check in at times and see how things were going ‘our’ end. If we ever had problems we would just email him to let him know and he would get back to us ASAP and let us know what he could do.

1000% recommended.

Thanks again

I just want to say a massive thank you to NHMH for all your help and advice throughout the mortgage application process of my very first home. It was seamless and all of you acted in a professional manner only with the best interest of your client in mind. I started my application with Scott who initially checked my finances and he was very quick to respond and helped me better understand what I’m getting myself into. Tim, my mortgage adviser on the other hand, made sure that I get the best deal and resolved all the issues and directly dealt with my lender without I having to personally deal with them myself. Lastly, Justina, my case manager has been prompt in keeping me updated with the status of the application and made sure to answer all my questions and concerns throughout. All of them are very reassuring, while honest at the same time. I could not ask for a better team with how my aplication was handled. Again thank you so much and here’s from me so excited and looking forward in moving in to my new home next month! 🙂

We completed on our new house yesterday and want to specifically acknowledge Holly Gurnett for all of her help and support to get us through the exchange and completion process. Holly was instrumental in doing all of the liaison with the solicitors up and down the whole chain, and keeping us informed throughout. She was accessible and approachable throughout and totally responsive and reliable and definitely lessened the inevitable anxiety of the final stages of a house purchase. Thank you Holly 🙂

James Overall from new homes was great in helping us with the resale of our property after the original sale fell through. Fantastic customer service and attention to detail meant an offer was accepted swiftly and all the finer details regarding timings etc were put in place without any problems. Thanks James for your support.

Aaron Davies assisted me with my purchase. He had a very friendly manner about him and made the process very easy and less stressful that it could have been, he really helped get the transaction through very quickly. He was always available when I phoned which can be rare these days. A big thank you to him!

Amie Holdsworth did a brilliant job in organising the sale of my current home and purchase of my new home. It was good to have someone as professional as Amie to take away all the hassle and make the sale and purchase so easy. I can definitely recommend New Homes in the future for providing such an excellent and professional service.
Many thanks,
Dave & Theresa Jones

What a fantastic company. Thanks to two amazing ladies – Helan Perrott & Justina Vernon I will soon own my very own first home. I could not of asked for a better quality service. The continued support the whole way through was simply fantastic. Thank you so so much ladies, 5 star rating through and through x

Claire worked tirelessly to ensure that our purchase of a new-build house went as smoothly as possible. I was extremely impressed with her professionalism and she helped to alleviate many of the stresses associated with both buying and selling property. Claire essentially became our single point of contact and ensured we didn’t have to chase solicitors, estate agents, mortgage lenders etc. She kept us regularly updated with the progression of our purchase and sale. Thank you for all your help Claire.

Buying a home for the first time is no easy task. My husband and myself chose to use the in-house group/team (TNHG) at Mersea Homes to help us through the process, and no regrets at all.

We would like to express our gratitude to the TNHG Team, with special thanks to Ms. Claire Bird as our Sales Progression Officer. She maintained an excellent rapport with her clients like us. With her help and guidance, she was able to make this experience smooth for us. Her professional attitude is very much appreciated.

More power to your group.
Highly recommended.

Mr. Amador & Mrs. Joan Fuentes

Claire Bird is a credit The New Homes Group because she has been so professional and helpful throughout during our stressful move. She has also been very reliable on sending over documents or links that we needed in order to complete our sale and our ongoing exchange and future completion of our new home. You should be able to see and should carry on to see how much passion and dedication she puts into her job to make the process easy and stress free for her clients.

Justina was really professional and helpful with my case,, she answered all my questions and kept me updated through the whole process.. thanks Justina. World class service

Excellent service and customer care. Our Sales progression manager was Michael Lock and he couldn’t have been more professional. Our house move was long and drawn out, due to the bottom of the chain, with added stress due to us expecting our first child. Michael was aware of this and put real pressure on the other parties to ensure the move went through as quickly as possible. Michael is a real credit to The New Homes Group.

Alison was an absolute delight to deal with, she was very helpful, followed up on queries from all parties and answered all my questions promptly and professionally. She was extremely helpful and made the stress of being a first-time buyer that littles easier. Thank you again Alison.

Amy McLaren has been an absolute godsend during our sale and purchase, always ensuring we are kept up to date, chasing progress and dealing with difficult scenarios for us.
I dread to think how much more stressful this would have been without Amy’s intervention and support.
Huge thanks Amy and the New Homes Group.

After having somewhat of a challenging experience getting our exchange through on time, Claire volunteered to step in and help push this through! Claire really removed the pressure from the final part of the exchange and we couldn’t be more thankful for what she done, especially considering it wasn’t her role.

Excellent service from James Overall at the New Homes Group. James is professional and very efficient. We were updated every step through the sale of our property. Being a first-time vendor could be frustrating. James really helped us getting through this smoothly. Much appreciated!

Sam was a absolute pleasure to deal with.
Very knowledgeable and helpful at every turn.
Can’t thank him enough!!

Emma provided swift and proactive follow up for a transaction of a London residential apartment including taking personal accountability for ensuring all necessary documentation was in place. I received regular updates, same day replies and it was easy to be in touch by phone or email. Very positive experience!

Excellent Service from Amie & Mike, was very quick, great communication throughout. Hassle free.
Thank you for your help!
Ben

The New Homes Group helped us sell our current property and purchase a new build house.

They have been excellent through the entire process, initially providing a very efficient mortgage brokerage service. They ensured the application process was swift and acurate and kept the admin from our side down to a minimum.

Amie Holdsworth was a huge help during our sale, she managed the local estate agents and also negotiated a final price we were really happy with.

Mike Lock was then assigned to manage our sale & purchase, he was fantastic throughout, providing lots of helpful insight and timely updates.

We had a fairly complex process including an overseas buyer with 3rd party representatives, delays from the developer as well as stamp duty changes and high workloads for all parties involved.

Mike was on top of everything throughout the process, which really put us at ease. He made it far less confusing & stressful than it could have been.

All in all the New Homes Group have been great throughout and I highly recommend them.

Absolutely amazing service! Thank you Mike for helping us to complete our process you were quick and efficient with any questions or any concerns we expressed and no job seemed to big or small for you to solve. Huge thank you and couldn’t recommend you enough.