Feedback

I have been working closely with the team at The New Homes Group for a number of years. Personally I find their service invaluable, not only do they help to manage our customers sale, they do it in such a careful, considerate yet proactive manner.

Most of our customers have not moved for many years and the help and support they are given throughout their home sale process by the team in conjunction with our own sales consultants helps us to achieve more completions, but equally as important – happy customers.

Our relationship with The New Homes Group and their Part Exchange and Move Maker teams are excellent. They are always on hand to deliver the daily service we need but also play an integral part of our team with additional training for new starters, explaining benefits and working hard to make more sales happen. With regular development visits and attending sales meetings they have become very much part of our team helping us achieve our goals.

I’ve been very impressed with the service, everything was made as straightforward and stress-free as possible. I was kept up-to-date throughout the whole process and my queries were responded to quickly.

I’d like to thank the person I dealt with from New Homes. She’s been extremely helpful and has explained things to us at every step. We are first time buyers, so weren’t sure what to expect. We can’t wait to move in now.

I’m a first time buyer and didnt have a clue about anything! Our case worker Lauren Hart dealt with our application from start to finish, she kept us informed every step of the way, even spotted and rectified mistakes from our lender to get us our mortgage, without her we wouldnt of had a clue so me and my partner would like to thank her for all her hard work, will be definatly useing new homes in the future, many thanks to Lauren.

We were very pleased with the service that we received from New Homes Group. We had to request an extension in early 2018 which was granted by the lender in principle but then unexpectedly retracted at the last minute. Without the extension, the entire chain would have collapsed, losing us significant time and money, as well as the flat we love. We would very much like to give extra special credit to the person I dealt with who really came to our rescue in the final few days. Rather than simply accepting the withdrawal of the extension from the lender, she fought on our behalf and was able to convince the lender to reoffer the extension which was enough to get us over the line and for the chain to exchange and complete. We are very aware that without her extra efforts, we would not now have the flat that we look forward to calling home for years to come.

Absolutely exceptional service from start to finish. Felt like an individual, not just an application number. The New Homes Group took the time to understand every detail of our application in order to ensure that they were giving us the best advice possible and the right mortgage option for our individual circumstances. It was great having someone on hand throughout the process. We always felt we could ask questions and that they would be responded to professionally and quickly. Carly, who was handling our application, was faultless – we couldn’t have asked to work with a better person. Thank you for making this part of our home buying journey so easy!

Our broker was brilliant! She was efficient, she liaised with us on a very regular basis and I would definitely say she went above and beyond and back again to get everything sorted for us. With an issue that wasn’t anything to do with The New Homes Group they handled every hurdle and every issue amazingly. They kept our solicitor and developers in the loop throughout the process. I liked her approach to how she deals with her clients. I found her professionalism very personal and caring and as if you were the only person she was dealing with. You really need this kind of service when buying your new home. I would strongly recommend to anyone.

Excellent from start to finish and a real pleasure to deal with. This is our third dealing with the New Homes Group and we are really pleased with how the whole process was managed. Both James Cave and John Drake made this process very easy and talked us through every step with phone and email updates every step of the way. I have recommended to friends and family and would be happy to use again. Thank you!

I’m extremely happy with the service I’ve received from The New Homes Group. The advice I received was clear and tailored to my requirements and I was kept updated regularly throughout the process. Highly recommended

I have been liasing with Caitlin Neville. Caitlin has been extremely helpful and excellent at communicating and keeping in touch. When I have emailed with queries Caitlin has been quick to respond and will always follow up with a call to ensure I have understood everything. Purchasing this property has been made stress free due to the excellent customer service I have reviewed from Caitlin, so my personal thanks go to her.

The New Homes Group were absolutely brilliant at keeping us informed every step of the way during our property sale. No question was deemed too silly, every phone call was answered and everything was fully explained. The whole process was made so much easier by having Mike work so hard to make it all come together. I wouldn’t hesitate to recommend The New Homes Group.

Katie Wheatcroft is in my opinion, an amazing asset to The New Homes Group and should be recognised for her drive and determination in making things happen.

I recently bought a home from sellers that NHG were acting on behalf as well as Housebuilder, Linden Homes. Therefore I was the third party in this sale.

The personal service that Katie provided and the efficiency with how the sale was dealt with was very impressive. I honestly do not think the sale would have completed as quickly (within 6 weeks) if it was not for her drive and enthusiasm.

I work for a Housebuilder and therefore fully understand the pressures of end of month completions. Katie never once let the pressure get to her and provided a professional, warm and empathetic service throughout for which I will be eternally grateful.

Michael Lock from The New Homes Group was my liaise throughout the purchase of my first property. Aside from being an affable gent, he sent me frequent updates, always replied to my emails in good time, and patiently answered my questions. And if he couldn’t, then I always felt that he would go out of his way to contact the relevant people who could. All in all, Michael made the whole process very stress free, and I hope that he is recognised for the good work he is accomplishing on behalf of the New Homes Group. Thanks Michael!

Louis at the New Homes Group was very helpful and efficient in dealing with our case. He was quick to return my calls and reply to emails. Would certainly use the New Homes Group in the future.

We had an exceptional service from start to finish. We are extremely grateful to Michael Lock at TNHG for all the help he provided, even though none of the problems we had lower down the chain had anything to do with TNHG or the house builders. Michael was always there to help and reassure us, providing impressive support and good knowledge during the entire sales progression process. The New Homes Group clearly set very high standards for service and they should be commended for that. Very impressed with the service provided.