customerrelationshipmanagement

Introduction

New Homes CRM is a company specialising in enhancing and strengthening customer relations to ensure and encourage brand loyalty. Offering a range of innovative solutions to help clients manage the whole customer journey, we are committed to differentiating your business from your competitors by providing a superior customer experience that is both flexible and ultimately profitable for you.

We offer a variety of mediums to make it easier for your customer to communicate with you – your customers can speak to real people with an extensive knowledge of the new homes industry.

Services Offered

• Customer Relationship Management
• Handling and managing web enquiries
  
• Database Management, which involves cleansing existing data, qualifying potential clients in their ability to buy which can also involve a financial pre-qualification.
• Tailored marketing campaigns
  
• Appointment Booking
  
• Customer Satisfaction and surveys
• A range of mystery shopping services
• Provide cover to handle telephone enquiries

Benefits

There are enormous benefits to the range of services on offer from New Homes CRM as well as the obvious one of being able to handle all sales enquiries on behalf of a client.

• Work closely with client and act as an integral part of their sales and marketing teams
• Available 7 days a week
• Sales leads can be handled as early as possible. No need to wait for brochure/sales particulars to be available.
• Communication maintained with customers and prospects at all times
  
• Web enquiries are responded to within 24 hours
  
• Constantly prequalifying all leads to turn them into sales opportunities
• Clients knowing what actual leads they have rather than assume and have an understanding of the quality of data and their prospects
  
• Clients are able to tailor specific marketing campaigns
• Reduce costs by only targeting qualified leads.  No wastage on mail outs and brochures being sent out unnecessarily
• Reduction on overheads
• Opportunities created to sell ahead of any formal show home opening/launch

For further information or to book your free demonstration please call Helen Aubrey Account Director on 07810 051642